Application Support

Support and maintenance of business applications are top priority tasks in the IT system operation as malfunction in this area sets back business functioning directly and provokes an immediate loss. It is therefore important to ensure the stable functioning for both the IT infrastructure and the applications running on them.

What is meant by our application support?

As a part of our operation services we provide support to the clients for the business applications including the following main tasks:

  • Continuous monitoring of the system
  • Regular installation of updates
  • Managing backups and restores
  • Troubleshooting, error management
  • Contact with the manufacturer of the application
  • Managing enhancement requirements through the manufacturers
  • 7x24 hours hotline system
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