Server operation and support – server management service
Above all, our support service means restoring IT services and solving the arising problems on the part of the server. High-level support of IT service systems and services means helping the operation of systems, through which it provides a higher service level so that IT infrastructure can fulfil business needs at the expected level.
Our professionals have thorough knowledge and experience in the main IT technologies, therefore they are able to support even the most complex IT systems. Their activity relies on a broad environment and IT base. We have special partner contracts with most of the main software and hardware manufacturers, which provides direct support opportunity for us and thus for our partners as well.
IT operation has to work as an internal service unit within the business organization. Operation of IT infrastructure means more than just solving problems related to tools and services. Providing a stable, reliable IT background tailored to business needs requires rational processes as well. Our modern operational methodology is based on developed, internationally proved practices. The whole process of service is quality assured, transparent and can be controlled by our clients.
The operation of these processes guarantees the availability and constant development of services provided by the IT system tailored to business needs the most. Due to properly working operational services, the use of resources can be optimised.
By providing support and operational service with 7x24 availability and applying proper operational, maintenance and change management procedures, we can guarantee reliable and highly available operation of IT services provided by the servers.